Support

We’re here when something’s off.

Every email here is read and answered by a human — no bots, no ticket numbers, no copy-paste replies. Pick the right inbox below, or skim the common questions first.

Email supportOn the App Store & Google Play
Get in touch

Three inboxes, no run-around

We route email so the right person reads it first. Tap a card to open your mail app.

How-to & questions

Need help using Zabeau?

Stuck on logging a meal, building a routine, or getting the coach to do something? We’ll walk you through it.

Ask a question
help@zabeau.app
Account & billing

Account, billing or general

Subscriptions, sign-in trouble, bug reports, feedback, or anything that doesn’t fit the other two boxes.

Email support
support@zabeau.app
Privacy & data

Privacy & data requests

Export or delete your data, ask how your information is handled, or raise a privacy concern. We answer every one.

Email privacy
privacy@zabeau.app
Common questions

Quick answers

Billing, subscriptions, privacy, and how the coach actually works.

How do I subscribe to Coach or Pro?

Open Zabeau and go to the upgrade screen — tap any Coach feature, or open Settings & privacy → Subscription — then choose Coach or Pro. Payment is handled securely through your Apple ID on iOS — you’ll confirm with Face ID, Touch ID, or your Apple password — or through your Google account on Android. The free tracker stays free forever, so you only upgrade when you want the AI coach.

How do I manage or cancel my subscription?

You manage your subscription in the store you bought it from, not inside Zabeau. On iPhone, open Settings → [your name] → Subscriptions, tap Zabeau, then change tier or cancel. On Android, open the Play Store, tap your profile → Payments & subscriptions → Subscriptions, then Zabeau. Cancelling stops the next renewal — you keep coach access until the period you’ve already paid for ends. After that you drop back to the free tracker — everything you logged stays put and you can keep logging, free. Your past coach conversations stay viewable.

How do I restore a purchase on a new device?

Sign in to Zabeau on a device using the same Apple ID (iOS) or Google account (Android) you subscribed with, then open Settings & privacy → Subscription and tap Restore purchases. Your Coach or Pro entitlement will re-sync from the App Store or Google Play. If it doesn’t appear, make sure you’re signed into the right store account and email support@zabeau.app.

How do I delete my account?

You can delete your account entirely from inside the app — no email required. Open Settings & privacy → Delete account and confirm. This permanently removes your Zabeau data. (Your store subscription is separate — cancel it in iOS Settings → Subscriptions, or in the Play Store under your profile → Payments & subscriptions, so it doesn’t renew.) Prefer email? Reach us at privacy@zabeau.app.

Does any of my health data leave my phone in crash reports?

No. Crash and diagnostic reports are scrubbed of health data before they ever leave your phone, so none of it ends up in our logs. Your food, training, weight, and body data stay yours — you can export or delete them anytime. We also surface region-aware eating-disorder and crisis resources and build in guardrails against under-eating. See our Privacy page for the full detail.

Does Zabeau show ads or sell my data?

No. Zabeau has no ads on any tier and never sells your data. Food photos are never used to train AI models, and you can export or delete everything anytime — account deletion is built right into the app. See our Privacy page for the full detail.

Which devices does Zabeau support?

Zabeau is on iOS (App Store, iOS 16+) and Android (Google Play, Android 7+). Sign in with Apple or Google. The full tracker works fully offline, so you can log food and workouts even with no signal — it syncs when you’re back online.

How does the AI coach work?

The Coach is a grounded nutrition coach and copilot built on Claude, the AI assistant from Anthropic. It reads your real numbers — what you’ve logged, your weight trend, your routine — and proposes specific plan changes you can Apply with one tap. It can nudge you, log on your behalf, and it remembers your preferences, injuries, and staple foods. It’s specific and encouraging, never shaming, with safety guardrails baked in. It never diagnoses or prescribes. The coach is part of the Coach and Pro tiers.

Still stuck? Email help@zabeau.app and we’ll get you sorted. Zabeau is on both the App Store and Google Play.

Start with the free tracker

Log food, training, and weight for free — then add an AI coach whenever you want one.

Get Zabeau freeOn the App Store & Google Play